Cheers to the folks at LogMeIn for taking care of existing customers. Several people, myself included, purchased the Ignition app for $20 (before they had a free app and a $99 app, there was a single $20 iOS app), and these people will retain full control via their mobile app whether or not they ever upgrade to the Pro tier of service.
We hope as a LogMeIn Ignition customer you are enjoying your complimentary 6-month subscription of LogMeIn Pro. We’re reaching out to help clear up any confusion surrounding the recently announced change to LogMeIn Free and clarify what the changes mean for Ignition app users.
Specifically, we want you to know that mobile access to your computers has not been impacted by this change, and will remain available even after the expiration of your complimentary LogMeIn Pro subscription.
You can continue to remotely access your computers, as you have, from your mobile device with full access to the premium functionality in your LogMeIn Ignition app, whether or not you ultimately upgrade to LogMeIn Pro.
The news is good, and most welcome, but I'm undecided on whether it is enough to keep me as a customer. While mobile access via the app accounted for 90%+ of my usage, there are times it is nice to use the web browser interface. Truth be told, I already uninstalled LogMeIn from all of my computers, but I wasn't thrilled about that. The TeamViewer interface and apps just aren't as good.
Either way, I give my thanks and respect for the folks at LogMeIn making the customer-centric decision that they've made.
